建立强大的客户关系

Building Business Relationships

When it comes to business and sales, building a strong relationship is critical.

你和客户的关系越密切，他们就越有可能推荐你做生意。

Work Every Day

Every day, make an attempt to build on the relationships you have with your customer.

Don’t just say hi as they walk in and goodbye as they leave.

你最不想做的就是让你的客户觉得自己是一个统计数字。

Let them know that their business with you is appreciated.

Non-Business Conversations

与他们交谈，与他们进行非业务对话。

它可能涉及任何事情，比如天气、体育、电影、宠物等等。

非商务对话能让你的客户放松，让他们畅所欲言。

他们跟你说得越多，就越愿意向你敞开心扉，为更多的销售机会敞开大门。

保持简单

或者，你可以保持简单。首先，通过名字来了解你的客户，然后通过名字来称呼他们。

比如说，

“今天怎么样？”

或者

"How was your weekend?"

或者

"Is there anything I can help you with today?"

让大家知道你的存在。

你的客户希望得到赞赏，所以花几分钟的时间向他们表明你作为客户对他们的关心。

记得生日吗

Another way to strengthen your relationship with your customer is to keep a Rolodex handy with a list of all of your customer’s birthdays, anniversaries, and special events.

当顾客谈论他们生活中即将发生的事情时，睁大眼睛和耳朵。

比如孩子的生日和毕业典礼。

When the appropriate date approaches, send your customer a card, whether it is a holiday card, a birthday card, a graduation card, or a congratulatory card.

发过来就行了。

加强关系

Your customers will appreciate the fact that you remembered them on their special day.

This will only strengthen the relationship you already have with them.

There are many reasons to build a strong relationship with your customer, but two of the reasons remain to be key.

一个主要原因是顾客的价值和欣赏良好的客户服务.

Peace of Mind

They want the peace of mind of knowing that if something ever happened with their product or service that they would have you to turn to as their go-to person.

这一点非常重要，因为当您的竞争对手将他们带走时，您的客户会记住这一点。

And believe me, your competition will try to take them away.

As long as you provide excellent customer service, your customer will stick with you.

卓越的客户服务是无可替代的。