客户服务 - 三个简单的步骤！
客户服务
你可以花费有人来告诉你如何提供客户服务，或者你可以做得更多，少得多。
There Are Three Easy Steps
只要有一个浴缸 - 捶打的大师，可以做一些非凡的东西（虽然主要是无关紧要的东西，但每个人都会给他们一美元并告诉他们'降低你' - 是一个例子），对股东更加明显，如果是无意义。
So bosses seem to be doing something special, when actually what is needed is a simple approach.
正如罗伯特坦尼希尔，客户服务培训专家，什么“大师”做注释，如下： -
“这些疯狂培训师已经花钱的事情让我的血液煮沸。如果这些人做疯狂的事情要给他们鲁伯触摸，他们可以让公司花费成千上万。跳舞 - 嗯？”
You see, management actions ensure that bad service to customers is almost always - I'd give it 99% - not the fault of their sharp end operatives.
这就是为什么......
他们招募了错误的人
所以他们最重要的商业活动是搞砸的，因为他们在最脆弱的地方有不友好的人。
Solution
严格地招募“人民的人民面向客户的大使”。他们必须舒适地发展的关系，这种关系感到伟大，鼓励真正的友善，客户和员工。
他们未能设定正确的条件
这将使他们的人能够最好地工作。
Solution
Managers must make sure that they listen carefully to the issues getting in the way of their best people performing well - and fix them fast. This includes training them appropriately, which is usually mentoring on the job, by key employees who have the time and experience of doing this role really well.
3. They Want Too Much
By giving their customer service people loads of ancillary stuff to do - at the same time.
Solution
停止苛刻从任何你的人，谁在任何时候都让你的有价值的客户最优质的服务的多个输出。
Save Thousands
这三个步骤将节省数十甚至数十万人的顾问费用。
Easy!
This article was contributed by Martin Haworth who is a Business and Management Coach
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